We exist so good merchants stop losing to bad disputes.
TrustGuardian Pro was built by payments veterans who watched honest businesses bleed revenue to chargebacks they could have won. We turned that frustration into a platform.
Three principles we will not compromise.
Radical transparency
You see every alert, every case and every recovered dollar in real time. No black boxes, no inflated reporting — just the truth about your dispute performance.
Merchant before metric
We will tell you to refund an order if that is the smarter call. Protecting your processing relationship always outranks winning a single case.
Relentless on outcomes
A dispute is not “handled” until it is resolved. We chase deadlines, evidence and recoveries with the same urgency you would.
A partner built to be relied on
Proven expertise
Founded and run by payments and fraud-prevention veterans who have seen disputes from every side.
Merchants worldwide
Trusted to defend brands across our six core industries and beyond.
Revenue returned
We reclaim revenue for clients that would otherwise be quietly written off.
A focused team
Analysts, engineers and strategists working as one toward a single outcome.
Half technology company, half dispute desk
The best chargeback defense is not purely software and not purely people. It is both — tightly connected, and accountable to one outcome.
- Engineers build the screening models and the evidence engine that handle scale.
- Analysts review nuance, argue the hard cases and know what each issuer accepts.
- Strategists turn your dispute data into operational fixes that reduce future volume.
- One specialist ties it together and stays accountable for your results.
Milestones on the way here.
Founded in San Francisco
Two payments veterans launch TrustGuardian Pro with one mission: make disputes winnable.
Real-time prevention alerts
We connect issuer alert networks, letting merchants stop disputes before they post.
Eight-figure recovery
Total revenue recovered for clients crosses a major milestone.
SOC 2 Type II certified
An independent audit confirms our security and data-handling standards.
Trusted worldwide
An AI evidence engine joins the platform, accelerating every representment.