Privacy Policy

Last updated: May 1, 2026

1. Introduction

TrustGuardian Pro (“TrustGuardian Pro”, “we”, “us” or “our”) provides chargeback prevention, dispute representment and revenue recovery services to merchants. This Privacy Policy explains what information we collect through our website and platform, why we collect it, and the choices you have. It applies to visitors of trustguardianpro.com and to merchants who use our services.

By using our website or services, you agree to the practices described here. If you do not agree, please discontinue use of our website and services.

2. Information We Collect

We collect only the information needed to deliver and improve our services:

• Account information — names, business email addresses, phone numbers and company details provided when you register or contact us.
• Merchant transaction data — order records, dispute and chargeback details, fulfillment evidence and processor metadata supplied through your connected platforms.
• Usage data — log files, device and browser information, IP address and interactions with our dashboard.
• Communications — messages, support requests and audit submissions you send to us.

We do not require or store full payment card numbers. Dispute defense relies on transaction metadata and order evidence, not raw card data.

3. How We Use Information

We use the information we collect to:

• Operate prevention alerts, dispute representment and recovery workflows on your behalf;
• Build and submit evidence packages to issuing banks and card networks;
• Provide analytics, benchmarking and reporting within your dashboard;
• Communicate service updates, respond to enquiries and provide support;
• Maintain security, prevent fraud and meet legal obligations.

4. Sharing and Disclosure

We do not sell your personal information. We share data only as necessary to deliver our services:

• Issuing banks and card networks — to submit representments and resolve disputes;
• Service providers — vetted vendors for hosting, security and analytics, bound by confidentiality obligations;
• Legal and compliance — where required by law, regulation or valid legal process.

5. Data Retention

We retain information for as long as your account is active and for a reasonable period afterward to meet legal, accounting and dispute-evidence requirements. When data is no longer needed, it is securely deleted or anonymized.

6. Data Security

We protect information using encryption in transit and at rest, role-based access controls, and continuous monitoring. Our practices are aligned to PCI-DSS and independently audited to SOC 2 Type II. No system is perfectly secure, but we work continuously to safeguard your data.

7. Your Rights

Depending on your location, you may have the right to access, correct, export or delete your personal information, and to object to or restrict certain processing. To exercise these rights, contact us using the details below. We respond within the timeframes required by applicable law.

8. International Data Transfers

We operate globally, and your information may be processed in countries other than your own. Where we transfer data internationally, we apply appropriate safeguards such as standard contractual clauses to protect it.

9. Children’s Privacy

Our services are intended for businesses and are not directed to individuals under 18. We do not knowingly collect personal information from children.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Material changes will be posted on this page with a revised “Last updated” date, and where appropriate we will notify you directly.

11. Contact Us

For privacy questions or to exercise your rights, contact our privacy team at support@trustguardianpro.com or write to TrustGuardian Pro, 480 Sutter Street, Suite 1700, San Francisco, CA 94108, USA.