Terms of Service

Last updated: May 1, 2026

1. Acceptance of Terms

These Terms of Service (“Terms”) form a binding agreement between you and TrustGuardian Pro (“we”, “us” or “our”). By accessing our website or using our services, you agree to these Terms. If you are entering into them on behalf of a company, you confirm you have authority to bind that company.

2. Description of Services

TrustGuardian Pro provides chargeback prevention alerts, dispute representment, fraud risk screening, analytics, compliance monitoring and revenue recovery services. We act as a service provider to merchants. We are not a bank, card network, payment processor or law firm, and nothing we provide constitutes legal or financial advice.

3. Eligibility and Accounts

You must be a registered business and at least 18 years old to use our services. You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account. Notify us promptly of any unauthorized use.

4. Merchant Responsibilities

To enable us to defend your disputes effectively, you agree to:

• Provide accurate, complete and timely business and transaction information;
• Maintain valid connections to your payment platforms and storefront;
• Supply requested order, fulfillment and customer evidence within reasonable deadlines;
• Use the services lawfully and in line with card network rules.

5. Fees and Payment

Fees consist of a recurring plan fee and a performance fee applied to funds we successfully recover, as described on your selected plan. Plan fees are billed in advance and performance fees in arrears. Unless stated otherwise, fees are exclusive of applicable taxes. Late or failed payments may result in suspension of services.

6. Service Performance and Disclaimers

We apply professional skill and care to every dispute, but the outcome of a chargeback is ultimately decided by issuing banks and card networks. We therefore do not guarantee that any specific dispute will be won or that any particular recovery rate will be achieved. The services are provided “as is” and “as available” without warranties of any kind to the fullest extent permitted by law.

7. Intellectual Property

All software, content, branding and materials provided through our platform and website are owned by TrustGuardian Pro or our licensors and are protected by intellectual property laws. We grant you a limited, non-exclusive, non-transferable right to use the services during your subscription. You retain ownership of your own business data.

8. Confidentiality

Each party may receive confidential information from the other. Both parties agree to protect such information, use it only to perform under these Terms, and not disclose it except as required by law or to service providers bound by equivalent obligations.

9. Limitation of Liability

To the maximum extent permitted by law, TrustGuardian Pro will not be liable for indirect, incidental, special or consequential damages, or for lost profits or revenue. Our total aggregate liability arising from the services will not exceed the fees you paid to us in the three months preceding the event giving rise to the claim.

10. Termination

Either party may terminate the agreement with 30 days’ written notice. We may suspend or terminate access immediately for non-payment or breach of these Terms. On termination, your right to use the services ends, and we will provide a reasonable period to export your data.

11. Governing Law

These Terms are governed by the laws of the State of California, USA, without regard to conflict-of-law principles. Any disputes will be resolved in the state or federal courts located in San Francisco, California.

12. Contact

Questions about these Terms can be sent to support@trustguardianpro.com or TrustGuardian Pro, 480 Sutter Street, Suite 1700, San Francisco, CA 94108, USA.