Chargeback services that cover every stage of the dispute.
Six connected services, one accountable team. Prevent what you can, contest what you should, and recover what is rightfully yours.
A complete chargeback defense, modular by design.
Prevention Alerts
Issuer alerts reach us the instant a cardholder questions a charge — often days before a formal chargeback. We resolve or refund in time to stop the dispute from ever counting against you.
- Verifi & Ethoca alert coverage
- Automated refund decisioning
- Order cancellation & fulfillment holds
Dispute Representment
When a chargeback is unjustified, we fight it. Analysts build network-formatted evidence packages mapped to each reason code and submit them inside every deadline.
- Reason-code specific evidence
- Compelling-evidence ready
- Deadline tracking on every case
Fraud Risk Screening
Every transaction is scored before authorization. High-risk orders are flagged for review so criminal fraud is stopped before goods or services ever leave.
- Real-time pre-auth risk scoring
- Device, velocity & geo signals
- Custom rules for your catalogue
Chargeback Analytics
A live dashboard turns raw disputes into decisions — see win rates, reason-code trends and the products and processors quietly driving your losses.
- Reason-code & processor breakdowns
- Win-rate & recovery reporting
- Exportable board-ready summaries
Compliance Monitoring
We watch your dispute and fraud ratios against card-network thresholds and act early — so you never drift into a VAMP or excessive-chargeback program.
- Live ratio threshold tracking
- Early-warning escalation
- Network program remediation support
Revenue Recovery
Friendly fraud and written-off losses are not lost causes. Structured recovery workflows reclaim funds and convert past write-offs back into revenue.
- First-party fraud recovery
- Re-presentment of eligible losses
- Root-cause prevention guidance
The cheapest chargeback is the one that never happens
Most disputes give a quiet warning before they become formal. We listen for it on every network and act inside the window.
- Early issuer alerts notify us when a customer first questions a charge — before a chargeback is filed.
- Smart refund decisioning resolves genuine complaints instantly and protects your dispute ratio.
- Fulfillment holds stop shipments on flagged orders so you never lose both the goods and the money.
Evidence that answers exactly what the issuer is asking
A generic response loses. We build representments mapped to the precise reason code, with the proof that reverses the decision.
- Reason-code intelligence ensures every case is argued against the rules the issuer actually applies.
- Compelling-evidence ready packages assemble delivery, usage and customer-history proof automatically.
- Never a missed deadline — every case is tracked to its representment window across all networks.
Software handles the volume — people handle the nuance
You should not have to become a chargeback expert. That is our job. A named specialist owns your account and your outcomes.
- Dedicated account specialist who knows your business, your products and your risk profile.
- Guided 14-day onboarding with no engineering lift and no disruption to checkout.
- Quarterly strategy reviews that translate dispute data into concrete operational fixes.
Every plan ships with the essentials
No matter where you start, these come standard — because protection should never be an upsell.
Always-on monitoring
Continuous transaction and dispute coverage, day and night, across every connected network.
Unified dashboard
One place for alerts, cases, recoveries and reporting — shared across your whole team.
Bank-grade security
Encrypted data handling aligned to PCI-DSS and independently audited to SOC 2 Type II.
Specialist support
A named account specialist plus a 24/7 desk for time-sensitive disputes.